Me, myself and my laptop
It’s been over a week since my laptop suddenly died on me, and there is still this nice box standing in the hallway, waiting to be picked up…
I called the company we bought the laptops at in May 2008 on Monday, but they were rather uncustomer-friendly, by telling me that “No, there was nothing they could do, it was outside the warranty, and I had to find someone to fix it myself.” Ok… Never going to buy there again…
The guy I had on the phone from Dellw as very helpfull on the other hand. He agreed with me that my videocard should not die after only a year and a half. He checked if he could sent me a loose videocard, so I wouldn’t have to sent the entire laptop to the repair service, but it was an intergrated card on the motherboard (or something like that) so it had to physically go to the Dell repair shop. He organised that their special repair pick-up company would sent me a box to put my laptop in. That should arrive on Tuesday. When I got home on Tuesday, there was no box in sight. On Wednesday the box had arrived though. So on Thursday I called the pick up company and arranged for pick-up on Friday. The girl I had on the phone could not tell me a part of the day when the pick up would be, not could she organise that I would be called when the pick up was in the neighbourhood. So I had to stay at home all day, because they could come between 8.00 AM and 17.00 PM.
At 17.30 PM, the box was still standing in the hallway, silently waiting for his taxi driver. Who of course hadn’t shown…
I’m going to give them such a PO call tomorrow!! They better organise something quickly, because I won’t be staying at home for another full day!